Privacy Policy

Last updated: 29 April 2026 

Rokos Consulting owns and operates the Rokblock app.

This Privacy Policy explains how Rokos Consulting collects, uses, stores, and protects personal information when people use Rokblock, our website, and related services.

1. Who we are

Rockblok is a property, building, resident, owner, contractor, and work order management app operated by Rokos Consulting.

For privacy questions, contact us at:

Email: [insert privacy/contact email]
Business name: Rokos Consulting
Website: [insert website URL]

2. What information we collect

We may collect personal information including:

• name

• email address

• phone number

• building, unit, or property details

• resident, owner, manager, or contractor profile information

• maintenance requests and work order details

• messages, notes, comments, and confirmations

• photos, documents, or files uploaded to the app

• calendar and site visit information

• notification preferences

• voice notes or voice interactions where voice features are used

• device, app, diagnostic, and usage information

We may also collect information provided by building managers, owners corporations, contractors, or authorised users who use Rokblock to manage building operations.

3. How we use information

We use personal information to:

• provide access to the Rokblock app

• manage resident, owner, contractor, and building profiles

• create and manage maintenance requests and work orders

• schedule site visits and calendar events

• send confirmations, alerts, and notifications

• provide building resources and documents

• support voice assistant features

• improve app performance, reliability, and security

• provide customer support

• comply with legal obligations

4. Voice and assistant features

Rokblock may include voice features, including voice notes and voice assistant interactions.

When users choose to use these features, audio or voice-related data may be processed so the app can understand the request, generate a response, create notes, or assist with building-related tasks.

Voice features are optional. Users can choose whether or not to use them.

5. Uploaded content

Users may upload photos, files, documents, notes, or other content to Rokblock.

This content may be visible to authorised users depending on their role, such as building managers, owners, residents, contractors, or administrators.

Users should not upload information they are not authorised to share.

6. Who information may be shared with

We may share information with:

• authorised building managers or administrators

• authorised owners, residents, or contractors

• service providers who help operate the app

• hosting, database, storage, notification, analytics, error logging, AI, or voice processing providers

• legal, regulatory, or government bodies where required by law

We do not sell personal information.

7. Third-party services

Rokblock may use trusted third-party services to host, process, store, or support app functionality.

These may include services used for:

• app hosting

• database storage

• file storage

• notifications

• authentication

• AI or voice features

• analytics and diagnostics

Some service providers may process or store information outside Australia.

8. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no online system is completely secure. Users should keep their login details safe and notify us if they believe their account has been accessed without permission.

9. How long we keep information

We keep personal information for as long as needed to provide Rokblock, support building operations, meet legal obligations, resolve disputes, and maintain business records.

When information is no longer needed, we may delete, de-identify, or archive it.

10. Accessing or correcting personal information

Users may request access to their personal information or ask us to correct information that is inaccurate, incomplete, or out of date.

To make a request, contact us at:

Email: [insert privacy/contact email]

We may need to verify identity before responding.

11. Notifications

Rokblock may send notifications about maintenance requests, work orders, building updates, calendar events, confirmations, or other app activity.

Users may be able to control some notification preferences in the app or through device settings.

12. Children

Rokblock is intended for use by residents, owners, contractors, building managers, and authorised property-related users. It is not directed at children.

13. Complaints

If you have a privacy concern or complaint, contact us first at:

Email: [insert privacy/contact email]

We will review the complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

14. Changes to this policy

We may update this Privacy Policy from time to time.

The updated version will be published on the Rokos Consulting website or made available through Rokblock.

Before publishing, fill in the contact email, website URL, and last updated date. I would also have a lawyer review it before App Store submission.